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What is Personalized Marketing?
Marketing today is about understanding what your customers want and creating messages that matter to them. Technology has come a long way with the tools that make this possible. Automation software and platforms are changing the game and brands have more tools to create a winning marketing strategy.
Why does personalized marketing matter?
Using relevant content is more likely to get customers to take action. For a while, the phrase “content is king” ruled the internet. Now, in 2021 it’s safe to say that relevant content is king. So, marketing and sales teams are getting smarter and customers are getting used to experiences that feel personal.
To explain why relevant content matters, let’s take a look at the numbers:
- 78% of people want personal business offers.
- 75% of people are more likely to buy from a retailer that knows them.
- 87% of people say that relevant content has a positive effect on how they feel about a brand.
The goal is to give customers an amazing experience and create an interaction that is meaningful. Customers should receive what they need every time they come in contact. When contacting a customer, potential or returning, it’s important to approach them appropriately for that moment to meet their specific goals and needs.
To do this, you will need valuable information about your consumers. When companies start increasing their customer base, it’s impossible to achieve a personal approach in a natural way. At this point, you need to segment customer groups using automation. You can offer smart and tailored assistance to a particular group. This will help you meet their expectations and provide the services, products, and support they need.
Your business can use automated processes to improve customer engagement, better understand customer groups and their needs, and learn how to convert one-time customers into long-term customers. You shouldn’t use marketing automation to create generic answers for the masses; use it as a support system that can help you drive customers where they want to be.
What is Marketing Automation?
Marketing automation involves the use of a specially designed platform that can help you automate all the regular marketing activities you need to perform on a daily basis. Marketers who have to work with many customers on a daily basis need to automate some of their tasks.
To provide great personalization you need automation and data. Today you need to collect valuable consumer data at every step and analyze it to be able to make personalized and informed content for your customers.
This can be an overwhelming process as it requires a lot of resources, time and knowledge to organize, manage and analyze such a large amount of data. Furthermore, the final step is to apply everything you learn from the data to personalize and optimize your marketing strategies.
That’s why you need the right technology solutions to make the whole process easier and create a structured impact. Automation platforms and artificial intelligence solutions can help with most of the tasks involved here. Waymore’s marketing automation platform can collect, store, analyze and perform some of the most important operational tasks on its own.
Personalize with automation - Use cases
Automate personalised emails
Blasting a lot of people with automated emails will take even more prospects away from your business. In addition, such emails will likely end up in a spam folder without even being read. This is why many people think email is dead, but it’s not – they’re just approaching it the wrong way.
You need to personalize emails using automation through which you can change the dynamic content of your messages to create a more personalized tone. Through this, you can customize a field that you can use for many different buyer personas and sort them either manually or automatically to segment them.
The next step is to customize all the messages for each individual and make it easier to send them to groups of people. This way you will optimize the email sales process. Although you are directing consumers en masse through your sales funnel, you will increase their chances of conversion.
In addition, this approach also sets your customers and yourself up for an honest communication and this is essential for increasing sales. The potential content within your emails that you can personalize is for example images.
Form Segmentation
When someone clicks on your newsletter sign-up form, you simply give them more options on how to proceed. As they choose options, they are given sufficient steps that will be more appealing to them.
Not only that, but you will be able to gather valuable information about your prospects that you can use in the future to market yourself to them. For example, you can segment prospects based on their gender and offer them different custom fields to fill out.
Implement a CRM system and integrate it with your email newsletter so you have all the important information in one place. By segmenting your audience even before you send any emails, you can increase open and click-through rates, as you’ll have information to help you personalize your emails.
Choose Waymore’s software tool to run forms so you can integrate it with your website and CRM to have a very simple workflow. This is something you should consider adding to user profiles and allow people to customize their settings and content as well. When people can control their content, they will have a more personalized experience and that’s how you will retain your customers.
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Start to personalize today and watch your sales grow
If you want to attract your customer’s attention you need to provide them with personalized advanced content. You can use automation to do that and improve customer engagement, better understand customer groups and their needs, and learn how to convert one-time customers into long-term customers.
By understanding customers and approaching them as individuals, you will engage them much better and have a better understanding of how your business works.
Remember to take it one step at a time. Start with personalizing your email marketing strategy and see the results for yourself!
